Computer crashed, your network is down, printer is not working or you need help with an application....who do you call for rapid help?  Nationwide ACS has you covered with our exclusive live help desk. Whether you are a single location or have multiple locations across a region, state or the Nation, you can count on Nationwide ACS, Inc.

All of Nationwide ACS's service call requests are managed by a live individual (or a team of individuals) called service advisors. Service requests are received 24 hours a day and 7 days a week, either by phone or online through our web-based customer service portal.

One of the various functions of the service advisor is to respond to all individual service requests within 15 minutes during normal operational hours (8AM EST to 9PM EST), and within 1 hour outside of normal operational hours.  Once the service call is in the possession of a service advisor, they will immediately begin working on the coordination with the site and the available on-site technicians, as well as getting clarification on any work that needs to be performed and the timing of the request.  Once all of the coordination is completed, both you and the location are notified as to the date and time the technician is expected on-site.  If for any reason there is a need to reschedule a service call, this is also done in coordination with the service advisor.

This saves you the time and trouble of tracking down each technician and once again allows you to focus on your core business processes.  This entire process is visible on the web based portal to help facilitate the open and timely communication with your company.